Fresh Floors Inc., User Privacy Notice
This Conversational SMS Consent Private Policy outlines the terms and conditions under which Fresh Floors Inc ("we," "us," or "our") may communicate with you via SMS (Short Message Service) for conversational purposes. By providing your consent to receive SMS messages from Fresh Floors Inc, you agree to the terms outlined herein.
The information we collect
We collect personal information that you provide to us when you engage in conversational SMS messaging with us.
This may include:
• Your phone number
• Messages exchanged during the conversation.
We use the information collected to:
• Provide and personalize our conversational SMS messaging service.
• Respond to your inquiries and requests.
• Communicate with you about services provided by us, appointment reminders, appointment cancellations, questions or concerns about your appointment with us.
Data Security
We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Disclosure of Information
We do not disclose your personal information to third parties unless required by law or with your explicit consent. However, it may be necessary to share your information with service providers who assist us in delivering our messaging service or in complying with legal requirements. We are committed to protecting your privacy and the security of your personal information. Any information collected for the purpose of SMS communication will be handled in accordance with our Privacy Policy. We will not share your mobile phone number or any other personal information with third parties for marketing purposes without your consent. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Retention of Information
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Children's Privacy
Our service is not intended for children under the age of 13, and we do not knowingly collect personal information from children under this age. If you believe that we have inadvertently collected personal information from a child under 13, please contact us immediately, and we will take steps to delete such information.
Changes to this Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or through other communication channels. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.
Data and Message Rates
Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with Voyage Counseling LLC. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.
Frequency of Messages
We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS without your explicit consent.
Your rights
You have the right to opt out of receiving SMS messages from Voyage Counseling LLC at any time. To Opt out, simply reply to any SMS message received from us with the word "STOP". Once you opt out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, or to exercise your privacy rights please reach out to customerservice@freshfloors.com.